30-day Founder Beta refund window
For first-time Founder Beta purchases of a paid Axtolab plugin or bundle, you may request a full refund within 30 days of purchase if you are not happy with the product.
Contact support with your order email, product name, receipt, and a short note about what did not work for you. We may ask clarifying questions so we can improve the product, but the beta refund window is not intended to make customers argue their case.
Refunds are handled through support and processed back to the original payment method through Stripe where possible. Do not send passwords, private API keys, Application Passwords, or full license keys.
14-day standard first-purchase review window
For standard non-beta first-time purchases of a paid Axtolab plugin or bundle, you may request a refund within 14 days of purchase if the product cannot be installed, activated, or used for its documented core workflow after reasonable troubleshooting.
Contact support with your order email, product name, receipt, site URL, and a short description of what failed. Do not send passwords, private API keys, Application Passwords, or full license keys.
Renewals
The 30-day Founder Beta refund window applies to first-time Founder Beta purchases only. Renewal payments are generally not refundable once the renewal term has started and the renewed download/update access has been provided.
If a renewal happened by mistake, contact support within 7 days of the renewal charge from the order email. We will review the account, license, and download/update activity before deciding whether a refund is appropriate.
Cancellations
Cancelling a subscription stops future renewal. It does not automatically refund an already-paid term.
Use the Manage billing link from your Stripe receipt or Axtolab account flow when available. Stripe's customer portal can handle subscription cancellation and billing details, but refund requests should come through support so we can confirm the order and license state.
What refunds do not cover
- Third-party AI-provider charges, hosting bills, Stripe fees outside our control, or costs from your own configured provider accounts.
- Custom site development, custom code conflicts, or workflows outside the documented supported product path.
- Requests made because a third-party AI client, provider, theme, plugin, or hosting service changed behavior outside Axtolab's control.
- Bulk purchases, agency work, or custom commercial arrangements unless the written agreement for that purchase says otherwise.
Request a refund or cancellation help
Email support@axtolab.com from the same email used at checkout. Include the product name, order email, and receipt or order number if available.