Billing, license keys, and activation help
Need help with your purchase, license key, billing, or moving your Pro license to a new site? Reply to your purchase email or contact support@axtolab.com.
Payment and license issues
We prioritise payment, license key, and activation blockers so you are not left stuck after purchase.
General product questions
Setup questions and non-urgent support requests usually get a first reply within 1 business day.
License and order help
Start with your purchase email. If you cannot find your license key there, email support@axtolab.com from the same address used at checkout.
Try these first
Most billing and license questions can be solved in a minute or two with the right starting point.
Find your license key
Check your purchase email first. If you no longer have it, reply to that email chain or contact support@axtolab.com from the same email address used at checkout.
Include your product name and purchase email so we can help faster.
Manage billing
Use the Manage billing link in your Stripe receipt or subscription email to update your card, view billing details, or cancel renewal.
Billing changes are handled through your Stripe email, not through support.
Move your license
Deactivate the license on your old site first, then activate the same key on the new site.
No access to the old site? Email support and include both site URLs.
The fastest way to get help
Reply to your purchase email, or email support@axtolab.com.
Please include:
- Product name
- Purchase email
- Site URL
- Screenshot or exact error message
Billing help, license help, activation help
Billing help: updating your card, finding the right billing path, cancellation questions, and refund requests.
License help: locating your key, retrieving it later from your account, and fixing activation problems.
Plugin support: if something in the plugin is not behaving as expected, send the exact error message and your site URL so we can help faster.
Common billing and license questions
Plain answers for the questions most customers ask first.
I paid, but I did not receive my license email
If you have just completed your purchase, first check your spam and promotions folders. If you still cannot find your key, reply to your purchase email or email support@axtolab.com and include the purchase email address you used at checkout.
Where can I find my license key?
Your license key is sent by email after purchase. If you cannot find it later, reply to your purchase email or contact support@axtolab.com from the same email address used at checkout.
How do I update my card or cancel my subscription?
Use the Manage billing link in your Stripe receipt or subscription email. From there you can update your payment method or cancel your subscription.
How do I move my license to a new domain?
Deactivate the license from the plugin on your old site first. Then install the plugin on your new site, enter the same license key, and click Activate. If you no longer have access to the old site, contact support and include your purchase email, the old site URL, the new site URL, and the product name.
My license says expired, but I already paid
If your renewal payment has already succeeded, reply to your purchase email or email support@axtolab.com and include the purchase email address you used at checkout. We will verify the renewal and correct the license state if needed.
How do I request a refund?
Email support@axtolab.com with your purchase email, product name, and receipt. We will review the request and get back to you as quickly as possible.
Still need help?
Reply to your purchase email or contact support and we will point you in the right direction.